At Fixman Home Appliance Repair Service, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book our home appliance repair and service.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you contact us or request a service, we may collect information such as:
- Your name
- Phone number
- WhatsApp number
- Email address
- Service address or location
- Appliance details
- Information about the appliance problem
- Booking and service-related information
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary to communicate with you and provide our services.
2. How We Use Your Information
The information collected may be used for the following purposes:
- To respond to your service enquiries
- To confirm and manage service bookings
- To contact you regarding your requested service
- To arrange technician visits
- To understand your appliance repair requirements
- To provide repair and maintenance services
- To communicate service-related updates
- To improve our website and customer experience
- To respond to customer support requests
- To maintain records related to our services
We do not use your information for purposes unrelated to our services without appropriate reason or consent where required.
3. Phone & WhatsApp Communication
If you contact us by phone or WhatsApp, we may use the information provided by you to respond to your enquiry, confirm your booking, coordinate service visits, and provide service-related communication.
Please note that WhatsApp and other third-party communication platforms have their own privacy policies and terms of use.
4. Website Forms
Our website may contain enquiry, contact, or booking forms. When you submit information through these forms, the information may be used by our team to contact you regarding your enquiry or requested service.
Please avoid submitting unnecessary sensitive or confidential information through website forms.
5. Cookies
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use the website, and provide a better browsing experience.
Cookies may help us understand general website usage and do not necessarily identify you personally.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may use third-party services such as website hosting, analytics, communication tools, maps, advertising platforms, or other service providers.
These third parties may process certain information according to their own privacy policies and applicable terms.
We do not control the privacy practices of independent third-party services and recommend reviewing their respective privacy policies when using their services.
7. Data Security
We take reasonable steps to protect the information provided to us against unauthorized access, misuse, loss, or disclosure.
However, no website, online communication method, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.
8. Sharing of Information
We do not sell or rent customers’ personal information to third parties.
Information may be shared with employees, technicians, service partners, or necessary third-party providers when required to process a booking, arrange a service, communicate with the customer, or fulfill a service request.
We may also disclose information when required by applicable law, legal process, or a valid governmental request.
9. Data Retention
We may retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, or fulfill other legitimate business purposes.
When information is no longer required, we may delete or securely dispose of it where reasonably practicable.
10. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
11. External Links
Our website may contain links to third-party websites or platforms. These websites operate independently and have their own privacy policies.
Fixman Home Appliance Repair Service is not responsible for the privacy practices, content, or security of third-party websites.
12. Your Privacy Choices
You may contact us if you want to ask about the personal information we may have received from you or if you wish to request correction or deletion of information, subject to applicable legal and business requirements.
You may also choose not to provide certain information. However, some information may be necessary for us to respond to your enquiry or provide a requested service.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page. We recommend checking this page periodically for the latest information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, you can contact us:
Fixman Home Appliance Repair Service
WhatsApp: 9690190997
Contact: 8450939490
Email: info@fixmanservice.com
Service Areas: Zirakpur, Panchkula, Dera Bassi, Mohali, Chandigarh & nearby areas.
By using our website or contacting us for services, you acknowledge that you have read and understood this Privacy Policy.