At Fixman Home Appliance Repair Service, we aim to provide reliable and professional appliance repair and doorstep service. Since our services involve technician visits, diagnosis, labor, and repair work, our refund and cancellation policy is designed to keep the process clear and fair for our customers.
1. Service-Based Business
Fixman Home Appliance Repair Service primarily provides repair, servicing, maintenance, inspection, and doorstep assistance for home appliances.
As our services are performed based on individual customer requirements, they are generally not eligible for a standard “return” process like physical products.
Our services may include:
- AC Repair & Service
- Washing Machine Repair & Service
- Refrigerator Repair & Service
- Geyser Repair & Service
- Chimney Repair & Service
- RO / Water Purifier Repair & Service
- Microwave Repair & Service
- Other Home Appliance Repair Services
2. Cancellation of Service
Customers may request cancellation of a service appointment by contacting us as soon as possible.
If the technician has not yet been assigned or dispatched, cancellation may generally be accommodated without additional charges.
If a technician has already been dispatched or has reached the customer’s location, applicable visit or inspection charges may be payable depending on the circumstances and the agreed service terms.
3. Rescheduling
If you are unable to receive the technician at the scheduled time, you can contact us to request a rescheduling.
We will try to arrange another suitable appointment based on technician availability and service-area coverage.
4. Inspection & Diagnosis Charges
For certain service requests, an inspection or visiting charge may apply.
If the customer decides not to proceed with the repair after inspection, the applicable inspection or visit charge may still be payable because the technician’s time and visit have already been utilized.
Any applicable charges should be confirmed with the customer before proceeding wherever reasonably possible.
5. Refunds for Repair Services
Once a repair or service has been completed, refunds are generally not provided simply because the customer changes their mind or no longer requires the service.
However, if there is a valid service-related issue covered under an applicable service warranty or agreed service commitment, the customer may contact us so that we can review the issue and determine the appropriate resolution.
6. Spare Parts
Where replacement parts are required, the cost of parts may be charged separately.
Once a spare part has been installed specifically for the customer’s appliance, it may not be eligible for return or refund except where required under applicable law or where a specific warranty or replacement commitment applies.
Availability and warranty of spare parts may depend on the manufacturer, supplier, appliance model, and type of component.
7. Service Warranty & Repeat Complaints
If a particular repair is covered by a service warranty, customers should contact us within the applicable warranty period if the same problem occurs again.
Our team may inspect the appliance to determine whether the issue is related to the previous repair.
Warranty coverage may not apply to problems caused by:
- Physical damage
- Misuse or negligence
- Electrical fluctuations
- Water or moisture damage
- Unauthorized repair or modification
- Normal wear and tear
- A different fault from the original repair
- External or unrelated appliance issues
8. Refund Processing
Where a refund is approved, the refund method and processing time will depend on the original payment method and applicable payment-processing procedures.
Customers may be asked to provide necessary information to process an approved refund.
9. Non-Refundable Situations
A refund may not be applicable in situations including:
- Customer cancellation after technician dispatch
- Visit or inspection services that have already been completed
- Customer refusal to proceed after diagnosis
- Repair work already completed as agreed
- Spare parts already installed
- Problems caused by misuse or external factors
- Service requests outside the agreed scope of work
This does not affect any rights available to customers under applicable consumer protection laws.
10. Incorrect or Incomplete Information
Customers are responsible for providing accurate information regarding their appliance, location, contact details, and the problem being experienced.
If incorrect information results in an unnecessary visit, delay, or additional service requirement, applicable charges may be discussed with the customer.
11. Changes to This Policy
Fixman Home Appliance Repair Service reserves the right to update this Refund & Returns Policy when necessary.
Any changes will be published on this page. Customers are encouraged to review the latest version before booking a service.
12. Contact Us
If you have questions regarding cancellation, refunds, service warranty, or any other service-related concern, please contact us:
Fixman Home Appliance Repair Service
WhatsApp: 9690190997
Contact: 8450939490
Email: info@fixmanservice.com
Service Areas: Zirakpur, Panchkula, Dera Bassi, Mohali, Chandigarh & nearby areas.
We aim to handle every service request fairly and professionally while providing our customers with a convenient and reliable appliance repair experience.